Legal

Privacy Policy

Last updated: 26 September 2026 · Mister PG operates the website misterpg.com and the Mister PG Android app.

This policy explains what we collect, why we collect it, and the choices you have. Mister PG helps students find PGs in Delhi, and helps landlords and agents manage listings, visits, and bookings.

1. Who we are

Mister PG (“we”, “us”) provides an online marketplace and related tools for discovering paying-guest accommodation, contacting PGs, booking visits, reserving beds, and recording related payments and stay documents.

For privacy questions, support tickets, or data requests, email contact@misterpg.com or open a ticket in Support.

2. Information we collect

Account and profile

• Phone number (used to sign in)
• Name, role (student/tenant, landlord, agent), gender, date of birth (optional/as provided)
• Email address and verification status
• Profile photo, if you upload one
• Move-in preferences and Ask / search preferences you save

Identity documents (when you choose to upload)

• Aadhaar or Student ID images/files you submit for manual review
• Review status notes added by Mister PG staff

These files are stored for verification of trust on the platform. Do not upload documents you are not allowed to share.

Listings and operations

• PG details, photos, rents, rules, map pins, and bed availability you publish as a landlord or agent
• Leads, enquiries, chat messages, visit requests, bookings, agreements, and onboarding checklist items

Payments

• Payment amounts, status, references, and Razorpay order/payment identifiers
• We do not store your UPI PIN, full card number, or CVV. Card and UPI checkout are handled by Razorpay (or the payment partner shown at checkout)

Device and usage

• App or browser type, pages viewed, approximate location derived from IP where needed for security
• Push notification device tokens (if you enable notifications)
• Analytics events via Google Analytics 4, Google Tag Manager, and/or Meta Pixel when those tools are enabled

Communications

• SMS or on-screen one-time codes for login
• Email messages we send (for example verification codes or payment receipts)
• WhatsApp messages we send or receive when WhatsApp Business / WAPI is connected

3. How we use information

• Create and secure your account
• Show relevant PGs, commute estimates, and matches
• Connect students with landlords/agents for visits, chats, and bookings
• Process token or rent payments and keep receipts/agreements
• Verify documents and listing trust signals
• Send transactional alerts (visit confirmed, payment received, and similar)
• Improve the product, prevent fraud/abuse, and meet legal obligations
• Measure marketing and product performance with analytics tools you enable

We may use AI tools (for example OpenAI) to help answer Ask questions. Those prompts should only include the listing context needed for the answer.

4. When we share information

We share information only as needed to run Mister PG:

• Other users on the platform — for example, a landlord sees your name, phone, and enquiry/visit/booking details when you contact their PG; you see listing and contact details published for that PG
• Payment processors — such as Razorpay, to complete payments
• Messaging and infrastructure providers — SMS, email (SMTP), WhatsApp/WAPI, Firebase Cloud Messaging, hosting, and storage vendors acting on our instructions
• Analytics and advertising partners — Google (GTM/GA4) and Meta (Pixel), when enabled
• Legal or safety — if required by law, or to protect users, property, or Mister PG from harm or fraud

We do not sell your personal information.

5. Cookies and similar technologies

We use sessions/cookies that are necessary to keep you signed in and to run the site. When analytics or advertising tags are enabled, third parties may set their own cookies or identifiers. You can control cookies through your browser settings; some features may not work if you block necessary cookies.

6. Data retention

We keep account, listing, booking, payment, and message records for as long as needed to operate the service, resolve disputes, and meet bookkeeping or legal requirements. Identity documents may be deleted or restricted after review, or earlier if you ask and retention is not required. You may request deletion of your account; some records may remain in backups or where the law requires retention.

7. Security

We use HTTPS, access controls, and least-privilege practices for staff tools. No method of transmission or storage is perfectly secure. Protect your phone and OTP codes; Mister PG staff will never ask for your UPI PIN or card CVV.

8. Children

Mister PG is aimed at adults seeking or listing PG accommodation. It is not directed at children under 18. If you believe we have collected information from a minor without appropriate consent, contact us and we will take appropriate steps.

9. Your choices

• Update profile details and remove optional data from Account
• Delete your account from Account → Delete account
• Choose whether to upload ID documents
• Disable notification permissions on your device
• Request access, correction, or deletion by emailing us
• Opt out of non-essential marketing cookies via browser or platform controls where available

10. International processing

Some processors (for example analytics, AI, or cloud providers) may process data on servers outside India. Where we use them, we do so to provide the service described in this policy.

11. Changes

We may update this policy as Mister PG evolves. We will change the “Last updated” date above and, for material changes, provide additional notice where appropriate.

Terms of Service · Home